Travel Insurance FAQs

Qikio Travel Insurance is administered by battleface Insurance Services Pty Ltd and is underwritten by Pacific International Insurance Pty Ltd.

We‘re proud to be supported by battleface Insurance. If you need to make a claim or require emergency assistance, their team is ready to help you 24/7. battleface Insurance will also be able to assist with plan changes or enquiries.

This depends on your particular situation, but in most cases, it’s better to get insurance as soon as you book the trip. However, don’t feel like you have to rush into it. It’s always a good idea to first find out what your options are - and consider the level of cover that’s right for you - before making a final decision.

Benefits are the elements covered by your travel insurance policy. These can range from airfare reimbursement to medical emergency cover. The level and number of benefits will depend on your chosen plan - please contact us for more information. You can also opt to have additional benefits, such as a cruise pack or cover for rental vehicle excess, added to your policy.

Qikio Travel Insurance has a plan for you regardless of whether you’re travelling solo or in a group. As long as your travelling companions are listed on the policy, they will receive cover.

Qikio insurance covers a wide number of trip types, including business trips, backpacking, cruising and more. Please click here for a full list of trip types covered by Qikio Insurance.

The age limit that applies to some travel insurance companies in Australia is between 60 and 75 years; Qikio’s limit is 99 years. You must also be at least 18 years old to purchase a travel insurance policy.

All travel insurance policies have conditions, exclusions, and limitations; these depend on the type of policy or plan that you choose. Please refer to your Certificate Of Insurance, the relevant PDS or contact us for further information. You can find the relevant PDS and other important documents here.

Yes, you can add on or remove upgrades, such as trip interruption, motorcycle and moped pack, or a snow pack. For support in making changes to your policy, please contact Robin Assist.

A pre-existing condition is, in the 12 months before buying the policy:

• a medical or dental condition of which you’re aware, or the related complication you have, or the symptoms of which you’re aware;
• a medical or dental condition currently being, or has been, investigated or treated by a medical practitioner (including dentist or chiropractor);
• any condition for which you have been prescribed medicine. Doesn’t apply to common colds, flu or contraceptive medication;
• any condition for which you’ve had surgery; or
• any condition for which you have seen a medical specialist.

Please refer to the PDS or contact us for further information.