Here’s some quick info to help understand the next steps...
Before lodging your claim, there’s some information you can gather for Petcover.
What they’ll need
- Details to identify your policy (the policy number, policyholder, contact details)
- Details of the illness or injury (condition, treatment date, date of clinical signs, charges)
- Itemised invoice(s) and treatment notes from the veterinary practice or therapist
- If this is your first claim or your last claim was more than 12 months ago, a full clinical history from current and previous veterinary practices
Understand your cover
- You can check the details of your cover on your Certificate of Insurance (COI) to make sure you are not claiming for items that are not claimable with your policy.
- Your COI will also outline your policy excess amount and relevant waiting periods.
- The Product Disclosure Statement (PDS) also outlines what is covered and not covered under the pet policy. These include, but are not limited to: routine and preventative care (teeth cleaning, worming, desexing and vaccinations) and any illness that occurred within your waiting period and/or were pre-existing conditions.
Your claim is lodged
- Once Petcover has all the required information and supporting documents, their dedicated claims team will work to determine your claim.
- Petcover will set clear timeframes with you and update you along the way.
Receiving your claim
- Once your claim is processed, you will receive an email to notify you of the outcome. When your claim is approved, Petcover will pay in one of the following ways:
- Credited into your bank account that your monthly premium is direct debited from.
- Credited into the bank account that is nominated on the claims form at time of submission.
- Paid direct to your vet. Please understand, this option, is only available by prior arrangement with your vet, and they agreed for us to do so.