Contents Car Pet Travel Claims Help

We’re here to help

At Qikio, we’re proud to be Australian based & available to assist you where we can.

Make a call

For general enquiries you can call us on 1300 459 346 Monday to Friday 9am to 5pm (AEST)

  • Contents Insurance enquiries - Monday to Friday 9am to 5pm (AEST)
  • Car Insurance enquiries - Monday to Friday 8:30am to 7pm and Saturday 8:30am to 5pm (AEST)
  • Pet Insurance enquiries - Monday to Friday 9am to 5pm (AEST)
  • Travel Insurance enquiries - Monday to Friday 9am to 5pm (AEST)

Send an email

For general enquiries you can email help@qikio.com

Provide feedback

Are you dissatisfied, wish to make a complaint or provide feedback about Qikio or underwriters, insurance providers or distribution partners?  

Some complaints will be handled by the product issuer and our underwriters, insurance providers or distributors.
If your complaint or feedback relates to:

  • Any Qikio Insurance product (including the cover and limitations);
  • the information taken into consideration when providing a quote;
  • the administration of your policy;
  • communication about your policy; and
  • claims lodgement, handling and settlement;

You can contact the respective underwriter, insurance provider or distributor on the details provided below.

Your complaint will be handled by their Disputes Resolution team and they will inform you of their complaints handling process upon lodgement. If the matter remains unresolved, they will direct you to their external dispute resolution scheme. These procedures are explained in the relevant PDS.

Other complaints will be handled by Qikio, including complaints and feedback that relates to:

  • the Qikio website;
  • any general advice provided by Qikio;
  • how the insurance was distributed on this website;
  • Qikio branding, advertising and promotion of Qikio products;
  • our Qikio representatives, employees and associated partners; and
  • any complaints or feedback that are outside of the complaints our underwriters and distributors will handle.

Please contact Qikio and tell us about your complaint, and we’ll try to resolve the matter following the process outlined below.

When you contact Qikio about your complaint we will be able to acknowledge your complaint, provide you with updates on the progress of the review of your complaint and contact you with a decision in line with our complaints management process.

You can contact Qikio at:
Phone1300 459 346
Emailhelp@qikio.com
MailP.O Box 193, Coolum Beach, QLD 4573

Australian Financial Complaints Authority (AFCA)

Qikio, our underwriters, insurance providers and distributors are members of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved to your satisfaction (as applicable), you have the right to refer the matter to the AFCA. AFCA provides fair and independent financial services complaint resolution that is free to customers.

AFCA deals with complaints that fall within their ‘Complaint Resolution Scheme Rules’ and will only consider your complaint after Qikio, our underwriters, insurance providers and distributors (as applicable) have first had the opportunity to resolve your complaint through their internal dispute resolution process.

AFCA can be contacted at:
Phone1800 931 678
Emailinfo@afca.org.au
Websitewww.afca.org.au
MailAustralian Financial Complaints Authority Limited
GPO Box 3 Melbourne VIC 3001

Make a call

You can call Chubb on 1800 952 357 Monday to Friday 9am to 5pm (AEST)

Get emergency assistance

If your home is unliveable due to a claim covered by the policy, please call Chubb on 1800 952 357. If you need immediate emergency assistance, please call 000 or the SES on 132 500.

Send an email

You can email Chubb at qikioservice@chubb.com

Make a call

You can call Adica on 1300 459 346 Monday to Friday 8:30am to 7pm or Saturday 8:30am to 5pm (AEST)

Send an email

You can email Adica about general enquries at customerservice@qikio-car.com.au or about claims, existing and new lodgements, at claims@qikio-car.com.au.

Make a call

You can call Mercurien on 1800 002 010 Monday to Friday 9am to 5pm (AEST)

Send an email

You can email Mercurien about general enquries at support@mercurien.com or Assetinsure about claims, existing and new lodgements, at mercurienclaims@assetinsure.com.au.

Make a call

You can call battleface on +61 2 8880 5820 (outside Australia) or +02 8880 5820 (within Australia)

Get emergency assistance

If you need emergency assistance while travelling, please call battleface on +61 2 8880 5820 (outside Australia) or 02 8880 5820 (within Australia) or email assist@battleface.com.

Send an email

You can email battleface about your policy, existing claims and new lodgements at anz@battleface.com.

Make a call

You can call Petcover on 1300 459 346

  • Monday to Friday for general enquiries between 6:30am to 10:30pm or for claims 6:30am to 5:00pm
  • Saturday 9:00am to 5:00pm
  • Sunday 10:00am to 4:00pm (AEDT)

Send an email

You can email Petcover about general enquries at info.au@petcovergroup.com or about claims, existing and new lodgements, at claims.au@petcovergroup.com.